Returns & Exchanges

At Carina Organics, we want you to be completely satisfied with your natural hair and skin care products. If you are not happy with your purchase, we offer a 30-day window for returns on all unused or gently used items.

1

Initiate Your Request

Contact our customer support team with your order number and the reason for your return to receive a Return Authorization number.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring the contents are protected to prevent damage during transit.

3

Ship the Items

Affix the provided shipping label to your package and drop it off at any authorized carrier location or post office.

4

Receive Your Refund

Once our warehouse inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing