Frequently Asked Questions

Everything you need to know about our natural hair and skin care products.

Are your products 100% natural and organic?

Yes, all Carina Organics products are formulated with certified organic plant ingredients. We are committed to being synthetic-free, sulfate-free, and paraben-free.

Do you test your products on animals?

Absolutely not. Carina Organics is proud to be a cruelty-free brand. None of our products or ingredients are ever tested on animals.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within North America. You will receive a tracking number via email as soon as your order leaves our facility.

What is your return policy?

We want you to love your products. If you are not satisfied, you can return unopened items within 30 days of purchase for a full refund, excluding shipping costs.

Are your products safe for color-treated hair?

Yes, our shampoos and conditioners are pH balanced and free of harsh chemicals, making them safe and gentle for color-treated and chemically-processed hair.

Do you offer international shipping?

Currently, we ship to customers across Canada and the United States. Please check our shipping page for the most up-to-date information on international rates.